You can talk to someone here without telling them who you are. These are the rules that make that true — the same for both sides.
For everyone
Your face is covered before it leaves your phone
The mask is put on here, on your device, and only the covered picture is sent. The other person never receives your real camera — not even for a moment.
Nothing is recorded
No video. No audio. Not by them, not by us. The part of our system that could record a call isn’t installed at all, so there is no setting for anyone to change.
You are your handle
Everywhere in the app — bookings, receipts, statements — the other person is shown as @handle. Your name is never put in front of them.
Showing your face needs both of you
One person asks, the other agrees, and only then do the masks come off. Either of you can put yours back on at any moment, without asking.
Screen recording is blocked in the call
If something on your computer tries to record the call, the video blurs and stops. Your name and the time also drift faintly over the picture the whole call, so any image that does get out points to who took it.
Each call is its own room
What you say in one call does not follow you into the next. There is no shared history between two people unless they book again.
Your phone number and email stay with us
We need them to let you in. They are never shown to the other side, and never put on a receipt.
When you book a call
You stay anonymous to the professional
They see your handle and whatever you chose to write before the call. They do not see your name, your number, or how to reach you afterwards.
Your money waits until the call happens
What you pay is held. It only moves to them once you have actually spoken. Until then it is still yours.
If they don't join, you get everything back
Wait the few minutes we ask for. If they never arrive, the full amount comes back to you — no fee, nothing kept.
You can leave a call at any time
You never have to explain why. You’re charged for the time you spoke.
What you write before the call goes only to them
The note you add when booking is for that one professional and that one call.
We check their credentials, not you
Every professional’s licence or registration is verified before they can take a booking. You don’t have to prove anything about yourself to talk to one.
When you take calls
Your real name is never shown
We check your licence so people can trust you. What they see is your handle and your badge — never the name or the number on the document.
Your registration number is locked away
It is encrypted in our database and no part of the app can ask for it back. Even we do not read it out again once it is verified.
Clients cannot reach you outside a call
There is no message inbox and no way to look you up. Someone can only speak to you in a block they have booked.
You choose your mask and your voice
Cover your face, change your voice, or both. You can keep the mask on for the entire call — nobody can require you to take it off.
You can end a call that goes wrong
If someone is abusive, hang up. You keep what you earned for the time you were on the call.
Joining matters
Someone has paid and set aside their time. If you don’t join, or cancel close to the call, it counts against you — and after a few, people can’t book you until we look into it.
Your bank details are yours alone
Clients never see how you are paid. Payout details appear only on your own statement.
What we keep
We never store your card number
Our payment provider keeps the card. We hold a token and the last four digits, which is enough to show you which card you used and nothing else.
Receipts carry handles, not names
You can download your whole statement as a file. Even there, the other person is @handle.
We keep what the law makes us keep
Payment records have to be kept for tax. Those are about money and time — not about what was said.
What we can't do
A phone can still take a screenshot
We block screen recording inside the call and we mark the picture with the viewer’s handle, so a leaked image can be traced. But no website can stop someone pressing the buttons on their own phone, and we won’t pretend otherwise. Keeping your mask on is the protection that always works.
Reporting and blocking aren’t built yet
If a call goes badly, end it, and write to us. Blocking someone and reporting them from inside the app are being built — until they work, we’re not going to show you a button that does nothing.
Something here not matching what you saw? Tell us — a safety rule that isn’t true is a bug, and we treat it as one.